Carpet Cleaners KT6 Privacy Policy
This Privacy Policy explains how Carpet Cleaners KT6 collects, uses, stores and protects personal data relating to customers and prospective customers in the KT6 area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our carpet and upholstery cleaning services, booking an appointment, or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all Carpet Cleaners KT6 customers and prospective customers in the KT6 area, regardless of how they contact us or use our services, whether by phone, online enquiry, written correspondence, or in person.
Data Controller
For the purposes of data protection law, Carpet Cleaners KT6 is the data controller in respect of the personal data described in this Privacy Policy. As data controller, we determine the purposes and means by which your personal data is processed and are responsible for ensuring that such processing is carried out in accordance with applicable law.
Personal Data We Collect
We may collect and process the following categories of personal data about you when you contact us or use our services in the KT6 area:
Identification and contact details such as your full name, address, service property address, and preferred contact method. Booking and service details such as date and time of appointment, type of cleaning service requested, room descriptions, access instructions, and any relevant notes relating to the service. Communication records such as messages, queries, complaints or feedback you provide to us and our responses to you. Billing and payment information such as details necessary to issue invoices and record payments, including payment status and method. Technical and usage data such as information about how you interact with our online enquiry forms or digital advertising, to the extent that this involves personal data, for example your IP address or identifiers linked to your device.
We do not intentionally collect special categories of personal data such as health information, racial or ethnic origin, religious beliefs, or similar sensitive data. If you choose to provide such information voluntarily, for example to explain particular circumstances at the property, we will treat it with heightened care and only use it as necessary to deliver the requested service or respond appropriately.
How We Collect Your Data
We collect personal data directly from you when you request a quote, make a booking, ask us to contact you, or communicate with us about our services. This may occur by phone, through an online form, through messaging services, by post, or in person at the service address.
We may also receive personal data from third parties where it is lawful to do so, for example from landlords, letting agents, property managers or household members who book services on your behalf. In such cases, we will treat that data in accordance with this Privacy Policy.
Lawful Bases for Processing
We rely on the following lawful bases for processing your personal data:
Contractual necessity. We process your personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes handling enquiries, providing quotes, scheduling appointments, delivering carpet and upholstery cleaning services, and managing payments and invoices.
Legitimate interests. We process personal data where necessary for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. Our legitimate interests include managing and improving our services, maintaining accurate business records, responding to enquiries and complaints, and promoting our services to existing customers in a proportionate manner.
Legal obligations. We process your data when this is necessary to comply with legal obligations, such as accounting, tax, and record keeping requirements or responding to lawful requests from public authorities.
Consent. In limited cases, we may rely on your consent, for example for certain types of direct marketing or where we wish to use photographs or testimonials in our promotional materials. Where processing is based on consent, you are free to withdraw your consent at any time and we will cease that processing unless another lawful basis applies.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide you with carpet cleaning and related services, including booking appointments, accessing the property, performing cleaning work, and communicating about the service. To respond to enquiries, provide quotes, and follow up on requests for information. To issue invoices, process payments, and maintain appropriate financial and administrative records. To manage our relationship with you, including handling feedback, complaints or disputes and providing customer support. To improve our services, for example by reviewing customer feedback, analysing service patterns, and training staff. To send limited service related communications, such as appointment reminders or important updates regarding our operations. To send you marketing communications about our services, where permitted by law and where you have not opted out.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf, strictly for the purposes described in this Privacy Policy and in accordance with our instructions.
These processors may include:
Providers of booking or scheduling tools that help us manage appointments and service routes. Payment processors and financial service providers that facilitate secure payment and accounting processes. IT service providers and cloud storage providers that host or support our systems and data. Professional advisers, such as accountants or legal advisers, where necessary for compliance and business management.
All processors are required to implement appropriate technical and organisational measures to protect your personal data and to process it only in accordance with our documented instructions and applicable data protection law.
We may also share personal data with third parties where required by law, to protect our rights or the rights of others, or in connection with a business transfer or reorganisation, always in line with legal requirements.
International Transfers
Where any of our service providers or their systems are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place before any transfer of personal data occurs. These safeguards may include the use of legally approved standard contractual clauses or other recognised transfer mechanisms to ensure an adequate level of protection.
Data Retention
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected and to meet our legal, accounting, or reporting requirements.
In practice, this generally means that we will keep basic customer and service records for a number of years after the end of our relationship with you, in line with limitation periods for potential legal claims and statutory record keeping obligations. Where data is no longer required, we will delete it or anonymise it so that it can no longer identify you.
Data Security
We take the security of your personal data seriously. We use a combination of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or damage. These measures include access controls, secure storage, and staff awareness measures appropriate to the sensitivity of the information and the risks involved.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data held by Carpet Cleaners KT6. These include the right to:
Access your personal data and receive a copy of the information we hold about you. Request correction of inaccurate or incomplete personal data. Request erasure of your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected and we have no legal obligation to retain it. Request restriction of processing where you contest the accuracy of the data, object to processing, or require the data to be kept for legal claims. Object to processing based on our legitimate interests, including direct marketing. In such cases we will stop processing unless we have compelling legitimate grounds that override your interests, rights and freedoms or where the processing is required for legal claims. Request the transfer of your personal data to you or to another service provider in a structured, commonly used and machine readable format where the legal basis is consent or contract and the processing is carried out by automated means. Withdraw your consent at any time where we rely on consent for processing your personal data.
To exercise any of these rights, please contact us using your usual contact route with Carpet Cleaners KT6 and provide sufficient information to identify yourself and your relationship with us. We may need to request additional information to verify your identity before responding.
Complaints
If you are concerned about how we handle your personal data, you are encouraged to contact us so that we can address your concerns. You also have the right to lodge a complaint with the relevant supervisory authority in the United Kingdom.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updated version will apply to all Carpet Cleaners KT6 customers and prospective customers in the KT6 area from the date it is published. You should review this Privacy Policy periodically to stay informed about how we protect your personal data.
